處理客戶投訴的英語口語對話-深圳漢普森
經(jīng)典句型背一背 I'm awfully sorry for that,，sir. I'll see to it right away. 先生,，我對此非常抱歉，我會馬上處理此事,。 I'm sorry to have caused you so much trouble,，but I'll manage to solve the problem beforelong. 我很抱歉給您帶來了如此多的不便，但我會想辦法盡快解決問題的,。 I'm awfully sorry for that .I'll speak to the manager and he'll see to it right away. 我對此非常抱歉,。我會告訴經(jīng)理的，他會馬上處理此事,。 Well,，I understand how you feel and we'll try to do our best to help you. 我理解您的心情。我們會盡我們努力幫助您的,。 Please wait,。moment. I'll arrange for you. 請您等一會兒，我會幫您安排的,。 Don't worry,，sir. I'll get in touch with the Bell Captain at. once. 別著急，先生,。我會馬上與行李房領班取得聯(lián)系,。 No problem, sir. We'll manage it. 不成問題，先生,，我們會解決的,。 I'll make a note of that. Everyhing will he taken care of. 我會記住那件事，一切都會安排好的,。 I'll speak to the person in charge and ask him to take care of the problem. 我會對負責人員講,，讓他來處理這件事。 I'll send a housemaid to your room and clean the room up for you at once. 我會派服務員馬上把您的房間打掃干凈。 Would you mind coming with me to my office and tell me what exactly happened there? 請您跟我到辦公室里把事情的經(jīng)過詳細講一下好嗎?
模仿對話練一練 A:Excuse me,。 B:Excuse me,。 A:Yes Mr. Hendrickson .Can I help you? B:Yes I'd like to bill is wrong. I've beenovercharged .I t says I sent two faxes from your business centre，but I've never even been to the business centre .I don't evenknow where it is,！ A : I see, Mr. Hendrickson. So you've been charged for faxes you didn't sendB : Yes, that's right. I'm on holiday here. Why Would I want to send faxes? A : Mm, yes, I understand. Can you just wait one moment while 1 check with the businesscentre? B:OK. A : Could I have your passport , please, Mr. HendricksonB :Yeah , here you are. A : Thank you sir... Hello, Business Centre?... I've been speaking to... ( fade) ... Well,sir, I'm terribly sorry, but it appears we've made a mistake. The business centre confusedyou with a Mr. Henderson who is staying in the hotel at the moment . I must apologise for theinconvenience, Mr. Hendrickson. B : That's all right. Everyone makes mistakes , I suppose. Now, can I settle my bill please? I'vegot a plane to catch.
深圳漢普森老師譯文: A:對不起,。 B:哪里。 A:您好,。亨德里克森先生,。要我?guī)湍鷨? B:是的，我要投訴,，這個賬單不對,，多收我錢了。賬單上說我在商務中心發(fā)了兩份傳真,，可是我根本就沒去過那兒,，我甚至不知道它在什么地方? A:明白了，亨德里克森先生,，您是說您沒有發(fā)過傳真,，我們卻向您收錢了? B:是的，沒錯,。我是來這兒度假的,，為什么要發(fā)傳真呢? A:嗯，好的,，我知道了,。請您稍等一會兒，我來問問商務中心,，好嗎? B:好的,。 A:我看一下您的護照，好嗎,，亨德里克森先生? B:給你,。 A:謝謝您，先生……喂,，商務中心嗎?……我剛才在談……(漸弱)……噢,，先生，非常抱歉,，看來是我們搞錯了,。商務中心把您和一個叫亨德森的先生混淆了，那位先生也住在我們酒店,。很抱歉給您帶來了不便,，亨德里克森先生,。 B:沒有關系，我想每個人都會犯錯?，F(xiàn)在我可以結賬了嗎?我要趕飛機,。 以上就是深圳漢普森小編為您整理的處理客戶投訴的英語口語對話，深圳漢普森常年開外教一對一,、英語口語、少兒英語,、商務英語,、英語補習等課程，歡迎大家進入深圳漢普森英語首頁進行詳細了解與咨詢,。
經(jīng)典句型背一背 I'm awfully sorry for that,，sir. I'll see to it right away. 先生,，我對此非常抱歉，我會馬上處理此事,。 I'm sorry to have caused you so much trouble,，but I'll manage to solve the problem beforelong. 我很抱歉給您帶來了如此多的不便，但我會想辦法盡快解決問題的,。 I'm awfully sorry for that .I'll speak to the manager and he'll see to it right away. 我對此非常抱歉,。我會告訴經(jīng)理的，他會馬上處理此事,。 Well,，I understand how you feel and we'll try to do our best to help you. 我理解您的心情。我們會盡我們努力幫助您的,。 Please wait,。moment. I'll arrange for you. 請您等一會兒，我會幫您安排的,。 Don't worry,，sir. I'll get in touch with the Bell Captain at. once. 別著急，先生,。我會馬上與行李房領班取得聯(lián)系,。 No problem, sir. We'll manage it. 不成問題，先生,，我們會解決的,。 I'll make a note of that. Everyhing will he taken care of. 我會記住那件事，一切都會安排好的,。 I'll speak to the person in charge and ask him to take care of the problem. 我會對負責人員講,，讓他來處理這件事。 I'll send a housemaid to your room and clean the room up for you at once. 我會派服務員馬上把您的房間打掃干凈。 Would you mind coming with me to my office and tell me what exactly happened there? 請您跟我到辦公室里把事情的經(jīng)過詳細講一下好嗎?
模仿對話練一練 A:Excuse me,。 B:Excuse me,。 A:Yes Mr. Hendrickson .Can I help you? B:Yes I'd like to bill is wrong. I've beenovercharged .I t says I sent two faxes from your business centre，but I've never even been to the business centre .I don't evenknow where it is,！ A : I see, Mr. Hendrickson. So you've been charged for faxes you didn't sendB : Yes, that's right. I'm on holiday here. Why Would I want to send faxes? A : Mm, yes, I understand. Can you just wait one moment while 1 check with the businesscentre? B:OK. A : Could I have your passport , please, Mr. HendricksonB :Yeah , here you are. A : Thank you sir... Hello, Business Centre?... I've been speaking to... ( fade) ... Well,sir, I'm terribly sorry, but it appears we've made a mistake. The business centre confusedyou with a Mr. Henderson who is staying in the hotel at the moment . I must apologise for theinconvenience, Mr. Hendrickson. B : That's all right. Everyone makes mistakes , I suppose. Now, can I settle my bill please? I'vegot a plane to catch.
深圳漢普森老師譯文: A:對不起,。 B:哪里。 A:您好,。亨德里克森先生,。要我?guī)湍鷨? B:是的，我要投訴,，這個賬單不對,，多收我錢了。賬單上說我在商務中心發(fā)了兩份傳真,，可是我根本就沒去過那兒,，我甚至不知道它在什么地方? A:明白了，亨德里克森先生,，您是說您沒有發(fā)過傳真,，我們卻向您收錢了? B:是的，沒錯,。我是來這兒度假的,，為什么要發(fā)傳真呢? A:嗯，好的,，我知道了,。請您稍等一會兒，我來問問商務中心,，好嗎? B:好的,。 A:我看一下您的護照，好嗎,，亨德里克森先生? B:給你,。 A:謝謝您，先生……喂,，商務中心嗎?……我剛才在談……(漸弱)……噢,，先生，非常抱歉,，看來是我們搞錯了,。商務中心把您和一個叫亨德森的先生混淆了，那位先生也住在我們酒店,。很抱歉給您帶來了不便,，亨德里克森先生,。 B:沒有關系，我想每個人都會犯錯?，F(xiàn)在我可以結賬了嗎?我要趕飛機,。 以上就是深圳漢普森小編為您整理的處理客戶投訴的英語口語對話，深圳漢普森常年開外教一對一,、英語口語、少兒英語,、商務英語,、英語補習等課程，歡迎大家進入深圳漢普森英語首頁進行詳細了解與咨詢,。